Job Profile: Dell Walkin Recruitment 2015-2016 for Freshers from 24th to 31st December.
Dell Walkin Drive for freshers as Accounts Receivable Associate Position. Dell Job Openings for freshers in Hyderabad. Eligible candidates can directly attend the walkin interview at below mentioned Location.
Company Name Dell International Services
Qualification Any Graduate
Experience 0 to 3 Years
Job Location Hyderabad
Job Role Accounts Receivable Associate
Salary Not Disclosed
Industry BPO / Call Centre / ITES
Qualification Any Graduate
Experience 0 to 3 Years
Job Location Hyderabad
Job Role Accounts Receivable Associate
Salary Not Disclosed
Industry BPO / Call Centre / ITES
Job Description:
The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization
The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization
Roles and Responsibilities:
Adhere to Collection tool strategy and work flow management goals
Ensure 100% ledger coverage & accurate problem coding in timely manner
Daily Call Targets to be met
Timely penetration of disputes
Provide accurate weekly/monthly/quarterly projections against collector goals
SLA adherence on mailbox, voicemail, follow ups closure
Adhere to Collection tool strategy and work flow management goals
Ensure 100% ledger coverage & accurate problem coding in timely manner
Daily Call Targets to be met
Timely penetration of disputes
Provide accurate weekly/monthly/quarterly projections against collector goals
SLA adherence on mailbox, voicemail, follow ups closure
Candidate Requirement:
Prefer candidates with financial process background
Sound knowledge of B2B Collection
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad
Prefer candidates with financial process background
Sound knowledge of B2B Collection
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad
Desired Profile:
Graduate in any stream. (10+2+3)
B.Tech/B.E/M.Tech/MS candidates are NOT eligible for this role
Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
Problem solving skills.
Active listening & negotiation skills
Relevant experience in Collections/Customer service Domain
Graduate in any stream. (10+2+3)
B.Tech/B.E/M.Tech/MS candidates are NOT eligible for this role
Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
Problem solving skills.
Active listening & negotiation skills
Relevant experience in Collections/Customer service Domain
Dell Selection Process:
Aptitude Test
Technical Interview
HR Interview
Aptitude Test
Technical Interview
HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
Dell Walkin Details:
Walkin Date: 24th to 31st December 2015
Walkin Time: 11 AM
Interview Venue:
Dell International Services,
Plot No 42, Madhapur,
Hyderabad – 500081,
Opp Deloitte, Hitech City
Dell International Services,
Plot No 42, Madhapur,
Hyderabad – 500081,
Opp Deloitte, Hitech City
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